Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Inbound/outbound calls and inquiries from members/patients and providers
• Navigate healthcare benefits and care programs with empathy
• Support cross-functional teams and adapt to changing needs
• Educate customers on plan benefits and use self-service resources
• Protect PHI and comply with HIPAA and regulations
• Document interactions and outcomes in systems

🎯 Requirements

• High school diploma or equivalent
• 2+ years in health plan/customer service or outbound roles
• 1+ year in healthcare contact center or outbound env
• Strong communication, empathy, and problem-solving
• Experience with CRM and Microsoft Office
• Able to work in scripted outbound dialer environments

🎁 Benefits

• Remote-first company with work-from-home setup
• Medical, dental, vision plans
• 401(k) with company match
• Life and disability insurance; paid time off
• Paid parental leave and learning resources
• Equipment provided; internet requirement described