Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Customer Guide Engagement Specialist handling inbound/outbound calls, emails, chat, SMS, video, and
• Navigate healthcare benefits and care management with empathy and clear communication.
• Support enrollment, program outreach, and clinical quality/wellness outreach.
• Collaborate across departments (Claims, UM, Intake, Quality, Care Management) to resolve issues.
• Protect PHI/PII and comply with HIPAA and regulations.
• Remote-first environment with cross-training and ongoing development.

🎯 Requirements

• High school diploma or equivalent; 2+ years in health/care or outbound/telemarketing roles.
• 1+ year in healthcare contact center or outbound setting; strong customer service skills.
• Excellent verbal/written communication, empathy, active listening, and professionalism.
• Ability to learn systems, navigate processes, and use CRM/Microsoft Office; comfortable with
• Problem-solving, resilience, and ability to work independently or in a team; bilingual a plus.
• Experience with inbound/outbound multi-channel service preferred; associate degree or higher

🎁 Benefits

• Remote work with comprehensive health plans and 401(k) with employer match.
• Life, disability, and voluntary life options; EAP; paid time off and parental leave.
• Learning resources and professional development opportunities.
• Fully remote setup with equipment provided; flexible work environment.