Member Engagement Representative

📋 Description

• Engage with members by phone, email, and live chat with empathy and professionalism.
• Help participants understand eligibility, benefits, and wellness programs.
• Resolve inquiries, disputes, and escalations while maintaining quality.
• Support outbound outreach to connect members with programs.
• Verify benefits and eligibility within healthcare workflows.
• Meet performance, productivity, and quality targets on onboarding.

🎯 Requirements

• 1–2 years of customer service or call center experience.
• High school diploma; bachelor’s preferred.
• Strong written and verbal communication skills.
• Comfort with multiple computer systems and chat platforms.
• Attention to detail and organizational skills.
• Goal-oriented, metrics-driven mindset.

🎁 Benefits

• Fully remote work environment from home.
• Opportunity to help people access healthcare resources.
• Structured onboarding and hands-on training.
• Ongoing coaching and professional development.
• Collaborative, supportive, performance-oriented team.
• Career growth opportunities in healthcare operations.