Member Engagement Representative

📋 Description

• Engage with members via phone, email, and live chat to answer questions and provide excellent
• Assist participants in qualifying for and selecting the right health or wellness programs.
• Resolve inquiries, disputes, and escalations with professionalism and empathy.
• Support outbound campaigns and outreach efforts to engage potential members.
• Verify insurance benefits and eligibility, using understanding of healthcare workflows, billing
• Maintain performance metrics and quality standards; collaborate to improve processes and the member

🎯 Requirements

• Experience: 1–2 years of customer service or call center experience; healthcare experience a plus.
• Education: HS Diploma required; Bachelor’s Degree preferred.
• Technical Skills: Comfortable navigating multiple computer systems, call center tools, and chat
• Clear Communication: Strong written and verbal communication; explain complex information simply.
• Metrics-Driven Mindset: Motivated by goals and continuous improvement.
• Attention to Detail: Accurate and organized in documenting information.

🎁 Benefits

• Training & Development: We invest in your success from day one.