Member Experience Specialist

📋 Description

• Be the face of Wild Alaskan with members and potential members across channels.
• Respond to inquiries via live chat, email and phone.
• Help with order issues, cooking, recipes, and account management while building relationships.
• Communicate with empathy and put the member first in all interactions.
• Participate in weekly improvement meetings and daily stand-ups to review conversations, learnings

🎯 Requirements

• Impeccable writing skills across email, live chat, and Slack.
• Strong relationship-building and high empathy.
• Passion for helping people and ensuring member happiness.
• Ability to adapt in a high-volume, fast-paced environment.
• Analytical and creative problem-solving abilities; can implement on the fly.
• Detail-oriented with a team-first attitude and remote collaboration experience.

🎁 Benefits

• Health, vision, and dental insurance; 401k; paid holidays and time off.
• Monthly box of free fish.
• Inclusive, diverse, and equal opportunity workplace.