Member Services Senior Processor

📋 Description

• Handle high-complexity member applications, certifications, transfers, and appeals requiring
• Lead processor for escalated cases; guide junior processing teams.
• Escalation point for complex cases needing minimal supervision.
• Coordinate workflow, priorities, and quality monitoring with supervisors.
• Review others’ work for accuracy and compliance.
• Train team on policies, systems, and regulatory considerations.

🎯 Requirements

• High school diploma or equivalent.
• 3–5 years in processing, admin support, or high-volume service.
• Strong understanding of member processing, eligibility, and regs.
• Analytical, detail-oriented with customer service skills.
• Professional handling of sensitive information with stakeholders.
• Experience mentoring others and using MS apps; adding familiarity with Servicenow/CXone is a plus.

🎁 Benefits

• Hourly compensation estimated at $20.40–$27.60 depending on location and requirements.
• Flexible work arrangements for work-life balance.
• 401(k) with employer matching.
• Medical, dental, vision plans; HSA options.
• Paid time off; parental/military/bereavement/jury leave.
• Professional development and internal mobility opportunities.