Member Services Senior Processor

📋 Description

• Fully remote, full-time role supporting a federally administered healthcare program.
• Focus on complex member applications, certifications, transfers, and appeals.
• Act as lead processor and escalation point for deeper analysis.
• Coordinate workflows, monitor quality, and mentor teammates.
• Opportunity to contribute to process improvements and audits.
• High-volume environment requires strong service and organization.

🎯 Requirements

• Education: High school diploma or equivalent.
• Experience: 3–5 years in processing/operational roles.
• Processing expertise: document review, eligibility, workflows, regulatory needs.
• Communication: clear written and verbal skills for sensitive matters.
• Problem-solving: analytical with sound judgment on escalations.
• Leadership: ability to mentor and provide workflow guidance.

🎁 Benefits

• Compensation: hourly rate $20.40–$27.60 depending on location/experience.
• Remote work with full-flex schedule.
• 401(k) with company matching; healthcare, dental, vision.
• Paid time off and family leave programs.
• Insurance protection and professional development opportunities.