Member Services Senior Processor

📋 Description

• Handle high-complexity applications, certifications, transfers, appeals, and supporting docs
• Lead processor for escalated cases; guide junior processing teams.
• Primary escalation point for complex cases needing minimal supervisor involvement.
• Assist supervisors with workflow coordination, priorities, and quality monitoring.
• Review others’ work for accuracy, completeness, and policy compliance.
• Provide feedback and coaching to improve processing quality and performance.

🎯 Requirements

• High school diploma or equivalent.
• 3–5 years in processing, admin support, operations, or high-volume service.
• Strong understanding of member processing workflows, eligibility, and regulatory considerations.
• Ability to analyze complex docs and process cases accurately and efficiently.
• Strong customer service, communication, problem-solving, and organization skills.
• Ability to handle sensitive information professionally with diverse stakeholders.

🎁 Benefits

• Estimated hourly compensation of $20.40–$27.60 depending on experience and location.
• Flexible work arrangements for work-life balance.
• 401(k) with employer matching.
• Comprehensive medical, dental, and vision coverage; multiple plan options.
• Health Savings Account options with eligible plans.
• Paid vacation, sick, personal time, and holidays.