Member Support Representative Tier 2 (Part-Time)

📋 Description

• Handle live inbound member and provider calls with empathy
• Document interactions for seamless follow-up
• Verify eligibility and benefits on calls
• Explain telenutrition and help with scheduling
• Match members with dietitians and book appointments
• Troubleshoot platform and account issues

🎯 Requirements

• Strong written and verbal communication
• Able to multitask across systems
• Adaptable to changing workflows
• Navigate knowledge bases while staying engaged
• Problem-solve complex issues with critical thinking
• Self-motivated and team-oriented

🎁 Benefits

• Remote-first company
• Flexible & remote location
• Engaging, collaborative team