Member Support Specialist

📋 Description

• Manage inbound calls and inquiries, providing accurate, timely, and professional resolution to
• Apply a one-call resolution approach, owning requests from contact through resolution.
• Identify, troubleshoot, and resolve complex member issues, collaborating with Market Ops and
• Communicate clearly and empathetically with community members, colleagues, and stakeholders.
• Navigate multiple systems and platforms including G-Suite, Salesforce, Vonage, Athena, Monday
• Maintain accurate workflows while handling multiple requests in a fast-paced environment.

🎯 Requirements

• At least 1 year of professional experience in a healthcare environment; behavioral healthcare
• Experience supporting individuals with SUD/OUD preferred but not required.
• Experience working with patients/members managing multiple medical and behavioral health conditions
• High school diploma or equivalent; Bachelor’s degree preferred.
• Familiarity with managed care processes and health insurance coverage preferred.
• Strong communication and customer service skills, with professionalism and empathy in member

🎁 Benefits

• Hourly compensation: $21–$23 per hour, determined by qualifications, experience, etc.
• Part-time temporary position expected to last approximately two months.
• Anticipated schedule: Monday–Friday, 9:00 a.m.–1:00 p.m. ET.
• Remote work arrangement within the United States.
• Full-time employee benefits may include PTO, holidays, and wellness days.
• Medical and dental insurance with vision coverage.