Membership Executive (Upselling/ Inside Sales) - Italian Speaker

📋 Description

• Support EcoVadis subscribers to maximize satisfaction, retention, and revenue
• Manage UK/I market, drive upsell and upgrades, and improve customer experience
• Identify upsell opportunities and contact customers via phone, email, or webinar
• Develop scalable content: webinars and targeted follow-ups
• Coordinate with frontline teams to open opportunities for upsell
• Track monthly/quarterly initiatives and share results

🎯 Requirements

• Minimum 2 years in customer-facing roles (BD or SDR)
• Sales/upselling experience; proactive outreach to EcoVadis network
• Excellent customer service; comfortable with unhappy customers
• Data interpretation to drive actions
• Fluency in Italian and English (must)
• Foundational understanding of AI concepts

🎁 Benefits

• Hybrid Barcelona location (8 days a month in the office)
• Full-time contract; wellbeing, professional development, and flexibility perks
• Wellness and health benefits; meal/transport vouchers; private health insurance
• Volunteer days, time off for community service, and hybrid work considerations