Merchant Onboarding Support Officer

Added
1 day ago
Type
Full time
Salary
Salary not provided

Related skills

json google sheets api excel kyc

πŸ“‹ Description

  • Review merchant KYC documents per SOPs and regulatory requirements
  • Activate merchant accounts with Compliance team
  • Resolve tickets from Customer Support teams
  • Monitor onboarding via Zendesk, email, WhatsApp, Teams, and Slack
  • Understand merchant use cases to provide APIs for integration
  • Follow up bi-weekly on integrations and provide support

🎯 Requirements

  • Payments & Fintech knowledge; familiarity with Nigeria regulatory environments
  • Analytical and problem-solving skills for onboarding failures
  • CRM/tool proficiency: Excel/Google Sheets, Zendesk, Email, WhatsApp, Teams, Slack
  • Educational background in Fintech, Banking/payments operations, SaaS onboarding, or Compliance/KYC
  • Technical: basic to intermediate API understanding, endpoints, webhooks, JSON, reading API docs
  • Execution, risk/compliance awareness, cross-functional collaboration

🎁 Benefits

  • Culture that puts people first
  • Learning and development opportunities
  • Competitive salary and benefits
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