Mid Market Customer Success Manager

Added
9 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

salesforce llms catalyst
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πŸ“‹ Description

  • Lead strategic implementation of Harvey into client workflows
  • Enable end users to adopt Harvey and leverage AI features daily
  • Manage 40+ mid-market client relationships with a consultative approach
  • Design scalable processes, playbooks, and auto workflows for mid-market strategy
  • Monitor adoption, benchmarks, and ROI to drive client success
  • Foster advocacy and engagement to expand Harvey adoption

🎯 Requirements

  • Experience in legal or SaaS with high-volume client management
  • Strong communication and strategic planning skills
  • Ability to prioritize tasks and manage demanding customers
  • Team player with empathy, motivation, and collaboration
  • Experience with Salesforce and Catalyst preferred but not required

🎁 Benefits

  • Role offers growth in a fast-scaling company
  • Opportunity to shape workflows and product impact
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