Mid-Market Customer Success Manager

📋 Description

• Lead Harvey integration into client workflows for seamless adoption.
• Evangelize LLMs and enable end users to adopt Harvey daily.
• Be primary contact for 40+ mid-market clients; deliver great CX.
• Drive scalable processes via docs, playbooks, emails, and automation.
• Use adoption metrics to boost ROI and customer satisfaction.
• Track customer health to ensure renewals and upsell readiness.

🎯 Requirements

• Experience in legal firms or SaaS; manage high-volume client cases.
• Excellent communication and strategic planning; influence stakeholders.
• Results-driven; prioritize tasks for demanding customers.
• Team players: empathetic, committed, structured, collaborative.
• Experience with Salesforce and Catalyst preferred, but not required.

🎁 Benefits

• Frontline AI role; directly impact clients’ business.
• Grow the CS program; build playbooks and processes.
• Collaborative environment for growth, learning, and development.