MidMarket Customer Success Manager, North Central  Northwest

📋 Description

• Act as main contact for assigned customers; guide platform adoption and success planning
• Deliver regular business reviews (QBRs/EBRs), communicate ROI and success metrics
• Understand customers' industries, goals, and challenges to tailor recommendations
• Promote awareness and usage of key features; provide ongoing education
• Proactively monitor customer health, handle escalations, and share insights with teams
• Maintain knowledge of product roadmap and communicate updates to customers

🎯 Requirements

• 5+ years in enterprise SaaS; 3+ in CS/TAM/support
• Manage large customer portfolios and executive relationships
• Excellent communication, presentation, and organizational skills
• Strong problem-solving and escalation experience
• Proficiency with CRM and case tools (Salesforce, Jira)
• Bachelor's degree in CS/Engineering or related field, or equivalent

🎁 Benefits

• Bonus or incentive compensation may apply
• Equity and a comprehensive benefits package
• Equal opportunity employer