MidMarket Customer Success Manager, Texas & Ohio Valley

📋 Description

• Act as main point of contact for assigned customers, guiding platform adoption and success planning
• Deliver regular business reviews (QBRs/EBRs) and align on ROI and metrics
• Understand customers' industries, goals, and challenges to tailor recommendations
• Promote key features, provide ongoing education, and identify expansion opportunities
• Proactively monitor health, manage escalations, and collaborate with Product, Eng, Support, and Sales
• Maintain expert knowledge of the product roadmap and communicate updates to customers

🎯 Requirements

• 5+ years in enterprise SaaS; 3+ years in CS, TAM, or support roles
• Proven ability to manage large portfolios and develop executive relationships
• Excellent communication, presentation, and organizational skills for strategic/technical discussions
• Strong problem-solving; resolves escalations while preserving customer experience
• Proficiency with CRM and case tools such as Salesforce and Jira
• Tech skills in internet tech, networking, and email security; degree in CS/Eng or related

🎁 Benefits

• Equity and a comprehensive benefits package
• Eligible for bonus or incentive compensation
• Remote-friendly work environment