MII Training Program Support Specialist

📋 Description

• Provide responsive, professional, and solutions-oriented support to training participants before
• Serve as the primary point of contact for inquiries submitted through the training help desk
• Manage participant access to the training portal, troubleshooting login, access, and other user
• Collaborate with team members to ensure training participants receive timely and consistent
• Monitor, track, and resolve help desk requests using Jira or a comparable ticketing system
• Communicate clearly and patiently with participants, providing practical guidance and keeping them

🎯 Requirements

• Bachelor’s degree in a related discipline or an equivalent combination of education and
• 5 years of experience in customer support, training support, help desk operations, technical
• Demonstrated experience supporting web-based portals, learning management systems, training
• Strong troubleshooting skills, particularly the ability to diagnose and resolve user access issues
• Experience using Jira or similar ticketing and incident-management systems to track, prioritize
• Strong customer service orientation and the ability to manage multiple inquiries simultaneously

🎁 Benefits

• Fully remote position with the flexibility to work from anywhere in the United States.
• Competitive estimated salary range of $76,500–$103,500 per year, depending on experience
• Full-time schedule of 40 hours per week.
• Comprehensive medical plan options, including plans with Health Savings Accounts.
• Dental and vision insurance options.
• 401(k) plan with company matching.