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1 day ago
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Full time
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📋 Description

  • Monitor real time inbound call traffic for efficiency
  • Track service levels, occupancy, abandon, active rates
  • Intraday analysis to adjust staff resources
  • Report KPIs and escalation outcomes to WFM leaders
  • Coordinate changes to incoming contact patterns
  • Collaborate with WFM team for daily game-plan

🎯 Requirements

  • Minimum 2 years in Workforce Management
  • Minimum 2 years in inbound contact center
  • Excellent attendance and punctuality
  • Strong analytical and organizational skills
  • Ability to plan and prioritize under competing priority
  • Self-starter, problem solver, independent & team oriented

🎁 Benefits

  • Equal Opportunity Employer
  • Competitive team environment
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