Mission Control Specialist

📋 Description

• Monitor real-time adherence to the schedule by production associates.
• Monitor daily critical metrics and escalate when thresholds are reached.
• Provide intraday reporting on KPIs and escalation impact.
• Adjust staff resources to meet call volume and performance goals.
• Track and manage contact center schedule adherence.
• Develop solutions for real-time performance issues.

🎯 Requirements

• Minimum of 1 year of experience in Workforce Management.
• Excellent attendance and punctuality record.
• Strong analytical and organizational skills.
• Ability to plan and prioritize competing tasks.
• Independent worker with initiative and problem-solving ability.
• Team-oriented with cross-training mindset; willingness to work weekends.

🎁 Benefits

• AI & Interview Policy disclosure included.
• Information about Centerfield privacy policy and equal opportunity employer status.