Manage retention, satisfaction, and account growth in the Intelligence Community
Build hero advocacy and accelerate time-to-value for partners
Serve as trusted advisor to align with mission objectives
Drive product adoption and customer success strategies
Collaborate with product and sales teams for expansion opportunities
Lead quarterly business reviews and stakeholder communications

🎯 Requirements

Strong relationship management and executive engagement
Experience with customer success, account expansion, or sales
Ability to track KPIs like retention, health scores, and adoption
Knowledge of federal/mederal customer environments
Excellent communication and strategic planning skills
Willingness to influence product direction with customer feedback

🎁 Benefits

Medical/Dental/Vision coverage
Company-paid premiums and HSA options
401k with stock options
Flexible time off and federal holidays
Parental leave and learning/training reimbursements

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