Mission Director - Navy

📋 Description

• Lead Navy Domain account strategy within Defense Unicorns Federal unit to drive customer retention
• Accelerate time-to-value for mission partners through proactive relationship management and product
• Act as trusted advisor, grow Navy domain, and expand contracts with mission heroes.
• Collaborate with Navy Account Executive to identify expansion opportunities and cross-sell.
• Coordinate with Product to relay feedback and prioritize Navy-specific enhancements.
• Monitor KPIs such as retention, hero health, and adoption to guide decisions.

🎯 Requirements

• Senior-level experience in account management/sales within federal or complex enterprise
• Proven ability to drive retention, time-to-value, and customer advocacy.
• Strong relationship-building, negotiation, and cross-functional collaboration skills.
• Experience with cloud delivery, security-focused software, and open-source ecosystems is a plus.
• Ability to align contracting and expansion opportunities with customer goals.
• Comfort working in a fast-paced, mission-driven environment.

🎁 Benefits

• Health: Medical/Dental/Vision, premiums fully paid by the company, HSA, life and disability
• Financial: 401k, company stock options, home office budget.
• Time off: Flexible Time Off plus Federal holidays, plus holiday season time off.
• Learning: Training reimbursements and conference allowances.