Mortgage Flood Insurance Customer Support

📋 Description

• Review, manage, and resolve CH Back-End tickets timely.
• Assist payoff quote requests from CH and lenders.
• Process account closures end-to-end (Self-Serve and internal).
• Handle account-closing unblock requests and post payments per controls.
• Prepare reconveyance requests for audit review; coordinate with ProTitle.
• Manage flood and HOI renewals; coordinate with agencies to resolve issues.

🎯 Requirements

• 5+ years in mortgage servicing, loan ops, insurance servicing, or financial services (preferred).
• Strong knowledge of account closure, payoff processing, reconveyance, and renewals.
• Familiarity with OFAC compliance and audit processes (a plus).
• Must be from the Philippines.
• Can work Pacific Timezone (PT).
• Excellent verbal and written communication; detail-oriented with multitasking.

🎁 Benefits

• HMO coverage
• Internet allowance up to $50/month for a 30 Mbps+ connection
• Option to add one dependent to your HMO if you waive the internet allowance
• Equipment provided after background check clearance