Multilingual Customer Experience Agent (German)

📋 Description

• Deliver multilingual customer service and sales support across channels
• Respond promptly with first-contact resolution focus
• Provide expert information on Luxury Escapes products and pricing
• Understand needs and recommend suitable solutions
• Own enquiries and sales leads with timely follow-up
• Handle complaints within agreed timeframes

🎯 Requirements

• Fluency in English required; German or French a plus
• Personable, professional with passion for helping customers
• Experience in phone-based sales or high-volume contact centre
• Confident with KPIs and targets in fast-paced environment
• Excellent verbal and written communication
• Customer service, sales and travel passion

🎁 Benefits

• Uncapped commissions with earning potential
• Multilingual bonus available
• Flexible hours and weekend work
• Health and well-being program with meals provided
• Staff discount and birthday leave
• Collaborative, fun and dynamic environment