Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)

📋 Description

• Provide email and chat support (no phone calls!) to platform users
• Answer common "how-to" and FAQ-type questions
• Assist with account management and payment-related issues
• Guide users through troubleshooting steps with patience and clarity

🎯 Requirements

• Fluency in French (C1) and English (C1)
• Valid EU work permit – required to work in Bulgaria
• Availability to work flexible shifts, including weekends
• Previous customer service experience – a plus but not required
• Excellent communication skills – smooth as a jazz sax solo
• Positive, problem-solving attitude – even on tough tracks

🎁 Benefits

• Permanent contract with long-term job security
• Fully remote training and work from anywhere in Bulgaria
• Health and life insurance
• 21 days paid annual leave
• Food vouchers and Multisport card (partially covered)
• Performance bonuses