Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls)

📋 Description

• Provide email and messaging support (non-voice) for a music streaming platform.
• Remote role with no calls; support is through email and messaging.
• Join a global team serving music lovers worldwide.
• Work from home within Bulgaria with fixed shifts.
• Collaborate with colleagues across diverse regions.
• Support availability is 07:00–20:00, 5 days/week.

🎯 Requirements

• Excellent Italian and English (written & verbal).
• Fast, accurate typing skills.
• Strong attention to detail.
• Clear, professional solution explanations.
• Customer-focused with problem-solving mindset.
• Previous customer support experience is a plus.

🎁 Benefits

• Fixed base salary and performance bonuses.
• Work-from-home opportunity within Bulgaria.
• Fully paid training and learning platforms.
• Food vouchers and health insurance.
• Multisport card and Employee Assistance Program.
• Referral bonus and career growth opportunities.