Processing NDLS driver licence applications when required, including verification and payment
Handling calls to meet service level agreements
Escalating issues to NDLS and liaising with 2nd line support
Managing complaints per procedures
Quality monitoring to ensure performance
Preparing daily/weekly/monthly reports and productivity statistics

🎯 Requirements

Strong Customer Service experience (2+ years)
Attention to detail and accuracy
Excellent communication and teamwork
Flexibility and reliability
Time management skills
PC Proficiency and MS Office knowledge

🎁 Benefits

Comprehensive training programme
SGS Campus onboarding
Employee referral incentives
Progression opportunities
Annual tax saver rail/bus tickets
Bike to work scheme

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