NextGen EPM Tier 1 Support Specialist

📋 Description

• First-level functional support for NextGen Practice Management system
• Handle initial triage, user assistance, basic troubleshooting
• Escalate complex issues to Tier 2 with complete documentation
• Maintain timely responses and professional communication with end users
• Track progress, follow up, and confirm resolution of tickets
• Assist with password resets, access issues, and basic security permissions

🎯 Requirements

• 6 months to 2 years in application support or healthcare front-office/revenue cycle
• Basic understanding of scheduling, registration, billing workflows
• Strong verbal and written communication
• Ability to follow troubleshooting steps and escalate when needed
• Familiarity with Salesforce ticketing systems
• SQL knowledge required

🎁 Benefits

• Remote or on-site work depending on requirements
• May include rotational shifts