NOC Manager

📋 Description

• Oversee 24x7x365 NOC operations and staff to monitor, troubleshoot, and repair service-impacting
• Lead a team of technicians, providing guidance and mentorship to meet obligations.
• Manage day-to-day NOC operations, escalations, ticketing, and communications.
• Drive issue resolution for production infrastructure, systems, and applications.
• Identify process improvements and document new workflows with training for the team.
• Participate in strategic planning for infrastructure, launches, and readiness.

🎯 Requirements

• Bachelor’s degree in IT, CS, Engineering, or equivalent experience.
• 6+ years in network or service ops with at least 3 years in leadership.
• Strong ITIL knowledge; familiarity with incident, change, and problem management.
• Experience with network monitoring, infrastructure operations, and service delivery.
• Proven ability to lead, communicate, and drive metrics and performance outcomes.
• Ability to manage cross-functional initiatives with minimal oversight.

🎁 Benefits

• 100% company-paid Medical, Vision, and Dental coverage for you and family.
• Four weeks of PTO; additional PTO via volunteering and Bandwidth programs.
• PTO Embargo policy to protect time off from work interruptions.
• Additional PTO for life events via Bandwidth programs.
• Wellness programs including nutrition and wellness options.