Observability Architect

📋 Description

• Serve as primary technical point of contact for Grafana customers.
• Architect the observability maturity journey for customers.
• Provide expert-level troubleshooting to drive adoption.
• Conduct regular technical reviews and health checks for client success.
• Advise clients on best practices to achieve business goals with Grafana.
• Lead technical discovery, onboarding, and enablement with Engagement Managers.

🎯 Requirements

• Located on the East Coast.
• Bachelor's degree in Computer Science, IT, Math or related field (or equivalent).
• Experience deploying and operating Kubernetes.
• 5+ years in technical support, TAM, consulting, SE or Professional Services.
• Strong understanding of observability; Grafana, Prometheus, Loki a plus.
• Ability to travel as needed up to 25%.

🎁 Benefits

• 100% Remote, Global Culture.
• Career growth pathways.
• Transparent communication and regular updates.
• Open source roots and community-driven values.
• Balance: 30 days annual leave and Grafana shutdown days.
• Equal Opportunity Employer.