OEM Customer Service Sales Support

📋 Description

• Provide responsive customer service and sales support to OEM customers, sales reps, and management
• Explain customer requirements, specifications, and needs to sales, engineering, operations, and
• Manage complex order details, quotations, and customer requests via email, phone, fax, and other
• Coordinate sales activities and customer requests with internal departments for timely execution.
• Prepare and distribute product samples, demonstration bags, and materials for sales reps
• Generate reports on products, sales revenue, customer complaints, and related data.

🎯 Requirements

• High school diploma or equivalent.
• At least 6 years of related experience in customer service, marketing, or sales support.
• Experience in the medical device industry preferred.
• Strong computer skills: spreadsheets, word processing, databases, and business software.
• Excellent interpersonal/communication skills and ability to resolve customer needs.
• Strong organizational and time-management skills with multiple tasks under deadlines.

🎁 Benefits

• Full-time remote work opportunity in the United States.
• Medical, dental, and other insurance coverage, effective after 30 days.
• Health Savings Account (HSA).
• 401(k) retirement savings plan.
• Paid vacation (~3 weeks) and paid sick time/holidays.
• Life insurance and additional options.