Oyster

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Offboard Operations Expert

Added

1 hour ago

Location

🌍 Europe

Type

Full time

Salary

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Related skills

workflow automation customer support hr ai offboarding

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Act as primary point of contact for offboarding processes (standard & complex)
Collaborate with customer service, HR, finance, product & legal teams
Meet weekly service delivery goals and CSAT metrics
Handle complex inquiries and escalations with empathy
Lead small bulk offboardings (5+ team members) with cross-functional partners
Maintain data accuracy and update ticket communications

🎯 Requirements

3+ years in customer service or customer-facing ops with HR/People background
Experience managing complex cases & bulk workflows
Strong SLA/metrics focus (CSAT, turnaround times)
Process-oriented, adept with self-service playbooks & async tools
Empathic, human-centered customer support approach
Remote-first mindset and AI/workflow automation interest

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