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Moniepoint

Offline Customer Support Officer (Benue)

On site
Customer Support
Added
2 hours ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

documentation customer service issue resolution data privacy whatsapp

📋 Description

  • Walk-in customer support nationwide and WhatsApp group inquiries.
  • Provide timely, accurate responses and log requests for tracking.
  • Coordinate with internal teams for resolution.
  • Escalate complex issues to Regional/State Team Lead as needed.
  • Adhere to scripts, guidelines, and procedures.
  • Collect customer feedback to support service improvements.

🎯 Requirements

  • 1–2 years of relevant customer service or support experience.
  • Minimum BSc or HND; NYSC completed or valid exemption.
  • Excellent written and verbal communication, especially for walk-ins and WhatsApp groups.
  • Strong problem-solving and issue-resolution abilities.
  • Customer-centric with empathy and data privacy awareness.
  • Ability to collaborate with internal teams and document interactions meticulously.

🎁 Benefits

  • Competitive compensation and career growth opportunities.
  • Support for professional development.
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