Build client sites per specifications on their newly signed contracts
Own the communication process to new clients in self service implementation tracks
Track self service implementation progress for new customers
Lead intake calls when clients are having issues with self-service materials
Research answers or bring in other team members to solve issues
Provide task-based support to the implementation team.

🎯 Requirements

1-2 years’ experience in a fast-past Implementation or data configuration roles, preferably in SaaS
Experience in discovery and requirements gathering.
Experience with Salesforce or similar CRM.
Experience working with large data sets and Microsoft Excel required.
Understanding of relational databases work.
Strong communication skills (both verbal and written) and a commitment to accuracy, reliability.

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