Onboarding Success Manager I

📋 Description

• Own end-to-end onboarding for Customers and Team Members
• Provide guidance via docs, knowledge sources, and direct help
• Lead meetings to answer questions and move onboarding forward
• Coordinate with Sales, Product, Legal, Finance, and other teams
• Support contract customization and data accuracy in systems
• Improve onboarding docs and self-service resources

🎯 Requirements

• 3+ years in HR or customer-facing in HR SaaS
• Customer-first mindset and excellent support focus
• Experience scheduling and managing customer meetings
• Manage escalations with multiple internal stakeholders
• Track CSAT or NPS and improve metrics
• Detail-oriented, organized, andAnalytical

🎁 Benefits

• Fully remote position, work from home
• Full-time employment; fixed-term contract through July 2027
• Work-from-anywhere within country of residence
• Asynchronous, distributed, global team
• 40 days PTO per year; wellbeing support
• Home office stipend and parental leave benefits