Onboarding Success Manager I

📋 Description

• Own onboarding journey for Customers and Team Members
• Guide through submission to engagement with clear guidance
• Organize meetings to answer questions and progress onboarding
• Escalation management across Sales, Product, Legal, Finance, and others
• Support contract customization within internal procedures
• Ensure accurate collection and recording of customer data

🎯 Requirements

• 3+ years in HR or customer-facing role in HR SaaS
• Customer-first mindset with strong support focus
• Experience scheduling and managing customer meetings
• Experience handling escalations with multiple stakeholders
• Meet/improve CSAT/NPS metrics
• Detail-oriented with strong organization and time-management

🎁 Benefits

• Fully remote position
• Full-time employment on a fixed-term contract through July 2027
• Work-from-anywhere with country residence authorization
• Globally distributed and asynchronous environment
• 40 days paid time off, plus local holidays
• Mental health and wellbeing support