Onboarding Success Manager I

📋 Description

• Own end-to-end onboarding journey for Customers and Team Members, primary contact from new hire
• Provide guidance via docs, knowledge sources, and direct communication.
• Lead meetings with customers and team members to answer questions and move onboarding forward.
• Manage custom requests and escalations with cross-functional teams (Sales, Product, Legal, Finance
• Support contract customization per internal procedures and timelines.
• Ensure all customer information is collected, processed, and recorded accurately.

🎯 Requirements

• 3+ years in HR or customer-facing role within HR SaaS or similar tech.
• Customer-first mindset with commitment to excellent support.
• Experience scheduling/managing meetings and maintaining productive relationships.
• Experience handling escalations with multiple internal stakeholders.
• Ability to meet/improve CSAT or NPS metrics.
• Strong attention to detail, organization, analytical thinking, time management.

🎁 Benefits

• Fully remote position, work-from-home.
• Full-time employment; fixed-term contract through July 2027.
• Work-from-anywhere subject to country authorization.
• Globally distributed, asynchronous environment.
• 40 days paid time off per year or as required locally.
• Mental health support and wellbeing benefits.