Onboarding Success Manager I

📋 Description

• Own end-to-end onboarding journey for Customers and Team Members from submission to successful
• Provide guidance via documentation, knowledge sources, and direct communication
• Lead meetings with Customers/Team Members to answer questions and move onboarding forward
• Coordinate with Sales, Product, Legal, Finance, and others to resolve requests
• Support contract customization and ensure data accuracy in the employment platform
• Maintain and improve onboarding processes, playbooks, and documentation

🎯 Requirements

• 3+ years in HR or customer-facing role within HR SaaS or similar tech
• Customer-first mindset with strong relationship management
• Experience scheduling meetings and managing customer relationships
• Ability to handle escalations and coordinate with internal teams
• Measured by CSAT/NPS; strong attention to detail and time management
• Excellent written and verbal English; autonomous in fast-paced environment

🎁 Benefits

• Fully remote position in Germany
• Full-time, fixed-term through July 2027
• Work-from-anywhere within country of residence
• Globally distributed, asynchronous environment
• 40 days paid time off annually; mental health support
• Wellbeing stipend and flexible parental leave