Onboarding Success Manager I

📋 Description

• Own onboarding journey for customers and teams from hire submission to engagement.
• Provide guidance via docs, meetings, and direct interactions.
• Schedule and manage customer meetings; address concerns clearly.
• Coordinate with Sales, Product, Legal, Finance, and internal teams on requests.
• Support contract customization while following internal procedures.
• Ensure accurate customer data capture to support employment experience.

🎯 Requirements

• 3+ years in HR or customer-facing role within HR SaaS.
• Customer-first mindset; deliver high-quality support.
• Experience scheduling meetings and handling escalations.
• Proven ability to improve CSAT/NPS metrics.
• Strong processes with human touch in customer interactions.
• Excellent organizational, analytical, and communication skills in English.

🎁 Benefits

• Fully remote work environment with flexibility to work from home.
• Fixed-term contract through May 2027.
• Brazil compensation: R$150,000–R$200,000.
• 40 days paid time off per year plus holidays/vacation as required.
• Mental health support and wellbeing benefits.
• Monthly wellbeing allowance and parental leave.