Grab

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Online Community Manager (Driver Engagement)

Added

1 hour ago

Location

🇮🇩 Jakarta

Type

Full time

Salary

Salary not provided

Related skills

facebook tiktok social listening whatsapp

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📋 Description

Lead Grab Indonesia's online engagement and sentiment management across driver-partner communities
Turn community insights into clear recommendations for leadership, product, policy, and operations
Shape community narratives and address misinformation to strengthen trust in Grab.
Work with field operations to connect online engagement with offline community activities.

🎯 Requirements

5+ years in community management/digital communications/public affairs (Indonesia, gig
Experience with driver-partner or gig worker communities.
Experience managing Facebook, TikTok, WhatsApp and large online communities.
Clear Bahasa Indonesia messaging for complex policy/product topics.
Experience with social listening and working with influencers/partners to turn insights into

🎁 Benefits

Term Life Insurance and Medical Insurance.
GrabFlex benefits package.
Parental and Birthday leave; LASA volunteering leave.
Grabber Assistance Programme for personal challenges.
Flexible work arrangements (FlexWork).

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