Online Technical Support - Senior Analyst

📋 Description

• Provide technical support to internal and external customers worldwide through multiple
• Investigate and resolve platform access issues by analyzing system behavior and applying structured
• Manage customer requests within SLAs, ensuring accurate documentation and timely resolution.
• Collaborate with global support teams and cross-functional stakeholders to resolve complex issues.
• Follow established procedures while gathering information to diagnose and resolve technical
• Contribute to continuous improvement by updating knowledge bases and supporting customer experience

🎯 Requirements

• Bachelor's degree or postgraduate qualification in a relevant field.
• 2–4 years of experience in technical support, customer service, or related role.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication with a customer-focused approach.
• Ability to troubleshoot technical issues and quickly learn new platforms.
• High proficiency with Microsoft Office applications.

🎁 Benefits

• Hybrid work arrangement offering flexibility and work-life balance.
• Opportunity to work with international teams across global markets.
• Continuous learning and professional development opportunities.
• Collaborative, inclusive, and supportive work environment.
• Exposure to global systems, technologies, and cross-functional projects.
• Opportunities to contribute to process optimization and organizational improvement.