Operate Accounts Support Analyst

📋 Description

• Take end-to-end responsibility for the resolution of key cases, owning customer engagement
• Responding with empathy to customers, dealing with their needs, and acknowledging their operational
• Be familiar with your customers’ configuration, business model and key stakeholders in line with
• Communicating and collaborating with team members, other departments and management to deliver
• Documenting solutions and producing written guidance on resolution steps and procedures through the
• Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite

🎯 Requirements

• Understanding and familiarity with accounting terms and concepts
• Ability to efficiently plan and prioritise workload to meet deadlines.
• Expertise or knowledge relating to a specified Keyloop product / module.
• High level of investigation, analytical, problem solving and trouble shooting skills.
• Excellent communication skills – both verbal and written.
• Knowledge and understanding of customer expectations and ability to influence and de-escalate