Operation Support Analyst

📋 Description

• Support daily IT operations by coordinating processes and maintaining docs
• Assist incident and change management for stability
• Coordinate incident resolution and track progress
• Prepare reports and materials for team meetings
• Collaborate with technical teams to ensure service continuity
• Maintain documentation on incidents and service management

🎯 Requirements

• 2+ years in IT operations, tech support, or related field
• Knowledge of incident/change management
• Familiarity with ITIL frameworks
• Strong organization and prioritization
• Excellent English verbal/written communication
• Proficiency with Microsoft Office (Excel, Word, Teams)

🎁 Benefits

• Competitive hourly compensation
• Comprehensive benefits package
• Remote work flexibility; near Boulder, CO preferred
• Opportunity to gain IT operations and service delivery experience
• Exposure to cross-functional tech teams
• Contract position (~12 months with potential extension)