Operations Associate (CX)

📋 Description

• Investigate and resolve invoice queries with clear explanations.
• Own client inquiries from start to finish with cross-team coordination.
• Analyze queries and trends to spot gaps and suggest improvements.
• Troubleshoot platform issues and guide clients.
• Create and improve knowledge docs for clients and internal teams.

🎯 Requirements

• 2–4 years in customer experience operations or similar.
• Strong numerical/analytical abilities for invoices and data patterns.
• Excellent problem-solving and actionable guidance.
• Ownership mindset; manage cases to resolution.
• Strong English communication; trustworthy with clients/internal stakeholders.
• Highly organized; able to handle competing priorities.

🎁 Benefits

• Fully remote with +/-2 hours CET flexibility.
• Well-being Day for rest and recharge.
• Subsidised gym membership and active lifestyle support.
• Training and development allowance.
• Annual global team meetups.
• Inclusive, international environment across countries.