Operations Associate (CX)

📋 Description

• Help clients navigate complex operational questions, from invoice investigations to
• Take ownership of client cases from initial inquiry through resolution; collaborate with Finance
• Use data and analytical thinking to identify patterns, uncover process gaps, and recommend
• Guide clients and internal teams through practical solutions with clear communication and empathy.
• Bring structure to complexity to make a measurable impact on customer success.

🎯 Requirements

• 2–4 years in customer experience operations, financial support, SaaS, or similar client-facing
• Strong numerical and analytical abilities; comfortable with invoices, data, and identifying
• Excellent problem-solving; able to break down complex information into actionable guidance.
• Ownership mindset; proactively manage cases through to resolution.
• Excellent written and verbal English; ability to build trust with clients and internal stakeholders.
• Highly organized, adaptable, and calm under pressure; manage competing priorities.

🎁 Benefits

• Fully remote working environment with flexibility within approximately ±2 hours of CET.
• Well-being Day providing dedicated time away from work to recharge.
• Subsidised gym membership and support for an active lifestyle.
• Training and development allowance for continuous learning and growth.
• Opportunities to participate in annual global team meetups.
• Inclusive, international working environment with colleagues across multiple countries.