Operations Associate (CX)

📋 Description

• Help clients navigate invoice investigations and platform issues.
• Own client inquiries from initial inquiry through resolution.
• Collaborate with Finance, Product, HR Operations, and other teams as needed.
• Identify process gaps via data and trends; suggest improvements.
• Guide clients and internal teams with practical, clear solutions.
• Contribute to continuous improvement of operations and CX.

🎯 Requirements

• 2–4 years of experience in customer experience ops, financial support, SaaS, or similar.
• Strong numerical and analytical abilities; data investigation and discrepancy detection.
• Excellent problem-solving; break down complex info into actionable guidance.
• Ownership mindset; manage cases end-to-end.
• Excellent written and verbal English; build trust with clients and teammates.
• Highly organized, adaptable, calm under pressure; handle multiple priorities.

🎁 Benefits

• Fully remote with approx ±2 hours CET flexibility.
• Well-being Day for rest and recharge.
• Subsidised gym membership and active lifestyle support.
• Training and development allowance for growth.
• Annual global team meetups opportunity.
• Inclusive, international environment with colleagues from multiple countries.