Operations Associate (CX)

📋 Description

• Investigate and resolve invoice-related queries accurately, ensuring clients receive clear
• Own client inquiries from initial investigation through final resolution, coordinating with
• Analyze client queries, recurring issues, and operational trends to identify process gaps and
• Troubleshoot platform-related issues and guide clients and talent through practical solutions.
• Create, maintain, and improve knowledge documentation for clients and internal teams.
• Manage multiple client cases simultaneously, prioritising workloads with accuracy, empathy, and

🎯 Requirements

• 2–4 years of experience in customer experience operations, financial support, SaaS, or similar
• Strong numerical and analytical abilities; comfortable investigating invoices and identifying
• Excellent problem-solving skills; able to break down complex information into actionable guidance.
• Ownership mindset; proactively manage cases through to resolution.
• Excellent written and verbal English communication; able to build trust with clients and internal
• Highly organized, adaptable, and calm under pressure; able to manage competing priorities.

🎁 Benefits

• Fully remote working environment with flexibility within approximately ±2 hours of CET.
• Well-being Day for time off to recharge.
• Subsidised gym membership and support for an active lifestyle.
• Training and development allowance for continuous learning.
• Opportunities to participate in annual global team meetups.
• Inclusive, international working environment across multiple countries.