Operations Associate (CX)

📋 Description

• Investigate and resolve invoice-related queries with clear explanations.
• Own client inquiries from initial investigation through resolution.
• Analyze client queries and operational trends to identify gaps.
• Troubleshoot platform issues and guide clients through solutions.
• Create and improve knowledge documentation for teams and clients.
• Manage multiple cases with accuracy and responsiveness.

🎯 Requirements

• 2–4 years of experience in customer experience ops, financial support, SaaS, or similar.
• Strong numerical/analytical ability with data work and discrepancy identification.
• Excellent problem-solving and ability to explain complex info clearly.
• Ownership mindset to proactively manage and resolve cases.
• Strong written/spoken English; able to build trust with clients.
• Highly organized, adaptable, and calm under pressure.

🎁 Benefits

• Fully remote with +/- 2 hours CET flexibility.
• Well-being Day for recharge.
• Subsidised gym membership and active lifestyle support.
• Training and development allowance.
• Opportunities for annual global team meetups.
• Inclusive, international environment across multiple countries.