Operations Associate (CX)

📋 Description

• Investigate and resolve invoice-related queries with clear explanations and timely solutions.
• Own client inquiries from initial investigation through final resolution, coordinating with
• Analyze client queries, recurring issues, and operational trends to identify gaps and improve
• Troubleshoot platform-related issues and guide clients and talent to practical solutions to restore
• Create, maintain, and improve knowledge documentation to help clients and internal teams.
• Manage multiple client cases, prioritizing workloads with accuracy, empathy, and responsiveness.

🎯 Requirements

• 2–4 years of experience in customer experience operations, financial support, SaaS, or similar
• Strong numerical and analytical abilities; comfortable investigating invoices and working with data
• Excellent problem-solving skills and ability to break down complex information into actionable
• Ownership mindset; proactively manage cases through resolution.
• Strong written and verbal English communication; ability to build trust with clients and internal
• Highly organized, adaptable, and able to manage competing priorities in a fast-paced environment.

🎁 Benefits

• Fully remote working environment with flexibility within approximately ±2 hours of CET.
• Well-being Day providing dedicated time away from work to recharge.
• Subsidised gym membership and support for maintaining an active lifestyle.
• Training and development allowance to support continuous learning.
• Opportunities to participate in annual global team meetups.
• Inclusive, international environment with colleagues across multiple countries.