Operations & Customer Success Coordinator

📋 Description

• Serve as the first point of contact for homeowners via phone, email, and text
• Qualify leads and manage inquiries to ensure smooth customer journeys
• Schedule roof inspections and appointments; follow up with prospects
• Maintain CRM records and handle project coordination tasks
• Coordinate inspections, permits, and admin workflows with vendors
• Support reporting and improvement of internal processes

🎯 Requirements

• 2+ years of experience in Customer Service, Operations, Administration, or Virtual Assistance
• Excellent written and spoken English
• Strong customer service and telephone communication skills
• Experience using CRM systems
• Proficiency with Google Workspace
• Excellent organizational skills and attention to detail

🎁 Benefits

• ✔ 100% REMOTE
• ✔ $50 Birthday Bonus
• ✔ $200 Testimonial Bonus
• ✔ NO TRACKER. NO PROBLEM.