Strategic Operational Leadership: advise on operational strategy and execution for the center.
Improve efficiency, reduce costs, and raise service quality.
Service Design and Continuous Improvement: design scalable, customer-centric processes.
Lead continuous improvement initiatives across Operations and embed Lean Six Sigma.
Performance and Insight: develop dashboards and KPIs; use data analytics to guide decisions.
Translate insights into actionable service-delivery improvements.

🎯 Requirements

Bachelor’s degree or equivalent experience.
Lean Six Sigma Green/Black Belt preferred.
Experience leading operational improvements in contact center/service environments.
Knowledge of Quality Management Systems for compliance and quality oversight.
Proficient with data & BI tools (e.g., Power BI).
Strong coaching, mentoring, teamwork, and change management skills.

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